Ours Values
At Sodifram, we make daily life easier for the people of Mayotte by making essentials accessible, convenient, and reliable.
Our values provide the framework that guides our decisions, professional actions, and customer experience in stores, logistics, and headquarters. They are expressed through observable behaviors, established routines, and measurable indicators.
1) Respect for Others
- Intention: Everyone deserves to be treated with dignity – whether a client, colleague, contractor, or supplier.
- Client, colleague, service provider, supplier.
- Expected Behaviors: Warm welcome, active listening, professional language (no sarcasm, no eye-rolling).
- Inclusion: Allow everyone to speak, rephrase to ensure understanding, express gratitude.
- Managing Conflicts: Focus on facts, not people (non-violent communication).
2) Compliance with Guidelines
- Intention: Safety, hygiene, quality, and compliance are non-negotiable.
- Expected Behaviors: Strict adherence to procedures (FIFO/FEFO, traceability, wearing PPE, maintaining the cold chain).
- Conduct a 5-minute safety briefing at the start of each shift in sensitive areas. Raise alerts immediately if a guideline is unclear or not suitable for the field.
- Risks: Sanctions, losses, accidents, product recalls.
3) Trust
- Intention: Trust fosters autonomy and speeds up customer service.
- Expected Behaviors: Transparency: Say what you do, do what you say.
- Share useful information with a clear delegation of authority (who decides what, and up to which limit).
- Provide regular and respectful feedback.
- Risks: Micromanagement, delays, information silos.
4) Loyalty
- Intention: Loyalty to the company, customers, and partners, while upholding ethical standards.
- Expected Behaviors: No conflicts of interest, maintain confidentiality, anti-corruption.
- Support the brand externally and communicate honestly internally.
- Ensure fair and sustainable relationships with suppliers (respect deadlines and quality).
- Risks: Damage to reputation, legal disputes, loss of trust.
5) Diligence
(Punctuality & Reliability)
- Intention: Reliable attendance ensures the quality of service promised to the customer.
- Expected Behaviors: Be punctual and adhere to the schedule, organize, and announce replacements.
- Anticipate by notifying in advance in case of absence.
- Indicators: Absenteeism rate, delays, service disruptions due to lack of staff.
- Risks: Team overload, reduced service quality, customer dissatisfaction.